Terms & Conditions

Last updated: [DATE]

This is a starting draft, not legal advice. Replace the [placeholders] with your real business details and have it reviewed by a lawyer before relying on it, particularly the liability and payment sections.

These terms govern your use of travloom.com and any travel planning services booked through Travloom, operated by [BUSINESS NAME / "an individual proprietorship based in Siliguri, West Bengal"]. By using this site or engaging our services, you agree to these terms.

1. What we do

Travloom acts as a travel planning intermediary. We work with third-party hotels, local tour operators, transport providers, and other suppliers ("Suppliers") to put together itineraries and quotes on your behalf. We do not own or directly operate hotels, transport, or tours.

2. Quotes & bookings

Quotes shared over WhatsApp or email are valid for [X days] unless stated otherwise, and are subject to availability at the time of confirmation.
A booking is confirmed only once you've received written confirmation from us and made the required payment.
Prices may change if Suppliers change theirs before you confirm — we'll always inform you before finalising.

3. Payments

Payment terms (advance amount, balance due date, accepted methods) will be shared with you at the time of booking. See our Refund Policy for cancellation and refund terms.

4. Your responsibilities

Ensuring your travel documents (ID, passport, visas, permits) are valid and match what's required for your trip.
Providing accurate information when booking (names as per ID, ages, medical or dietary needs relevant to your trip).
Arriving on time for flights, transfers, and scheduled activities.

5. Liability

Travloom coordinates your trip in good faith with vetted Suppliers, but we are not liable for events outside our reasonable control — including but not limited to natural disasters, flight delays or cancellations by airlines, political disruptions, Supplier service issues, or force majeure events. We will make reasonable efforts to assist you in resolving issues that arise during your trip.

6. Changes by you

Date or itinerary changes after confirmation are subject to Supplier availability and may involve additional charges, which we'll always disclose before applying them.

7. Governing law

These terms are governed by the laws of India, with disputes subject to the jurisdiction of the courts in [CITY], West Bengal.

8. Contact us

For any questions about these terms, reach us at [EMAIL] or via WhatsApp at [PHONE].