Last updated: [DATE]
Because Travloom books through third-party hotels, tour operators, and transport providers, cancellation and refund terms ultimately depend on each Supplier's own policy. We'll always share the specific cancellation terms for your exact booking before you pay, so there are no surprises.
[Describe whether your planning/service fee, if charged separately from Supplier costs, is refundable and under what conditions — e.g. "Our planning fee is non-refundable once an itinerary has been finalised and shared, since it reflects the time spent building your quote."]
As a general guide (actual terms per booking may differ and will be confirmed in writing):
| Cancellation timing | Typical refund |
|---|---|
| [X+ days before travel] | [Full refund minus planning fee] |
| [X to Y days before travel] | [Partial refund, e.g. 50%] |
| [Less than X days before travel] | [Non-refundable] |
Certain bookings — such as discounted flights, visa fees, and permits already processed — are typically non-refundable once confirmed, regardless of timing. We'll flag these clearly at the time of booking.
Approved refunds are processed to the original payment method within [X business days] of cancellation confirmation.
If you'd rather change your dates or destination than cancel outright, let us know as early as possible — this is often possible at lower cost than a full cancellation, subject to Supplier availability.
To request a cancellation or ask about a specific booking's terms, message us at [EMAIL] or via WhatsApp at [PHONE].
