Last updated: [DATE]
This is a starting draft written to match how Travloom currently operates (a WhatsApp-based travel planning desk using a website with online forms). Replace the bracketed [placeholders] with your actual details, and have it reviewed by a lawyer before treating it as legally binding — this isn't legal advice.
Travloom ("we", "us", "our") operates travloom.com and provides travel planning services. This policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
- Contact details you give us directly — name, phone number, email, and travel preferences, when you submit an enquiry form or message us on WhatsApp.
- Trip details you share with us — destinations, dates, group size, and budget, used to prepare your itinerary and quote.
- Basic technical data — such as browser type and pages visited, collected automatically to help us understand how the site is used.
2. How we use your information
- To respond to your enquiry and prepare a travel quote or itinerary.
- To communicate with you about your trip via WhatsApp, phone, or email.
- To share necessary details with hotels, operators, or transport providers involved in fulfilling your booking, only as required to deliver your trip.
- To improve our website and services.
3. How we share information
We do not sell your personal information. We share it only with the third parties directly involved in delivering your trip (hotels, local tour operators, transport providers), and with service providers that run the technical infrastructure behind this site (currently Supabase for data storage and Netlify for hosting), each bound by their own data protection practices.
4. Data retention
We keep enquiry and booking information for as long as reasonably needed to provide our services and meet any legal, accounting, or reporting requirements, after which it is deleted or anonymised.
5. Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.
6. Cookies
See our separate Cookie Policy for details on how we use cookies and similar technologies.
7. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision.
8. Contact us
For any privacy-related questions, reach us at [EMAIL] or via WhatsApp at [PHONE].
